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CUSTOMER SUCCESS

Our solutions rely on the quality,
richness and integrity of our data
and the sophistication of our tech.

But, at heart, we are not a tech firm nor a data provider.

We are your retail partner, providing ongoing solutions for you to sell more and build loyalty.

Our dedicated Customer Success team is always on hand to work alongside you. We head up the partnership and you’ll quickly get to know us – we’re a friendly bunch.
Working across departments with many of your internal teams we help ensure you are driving revenue, hitting goals and using our solutions to the max.

As you may have guessed, wallflower is not our middle name. We are hands-on in using our expertise and knowledge across data, nutrition science and insight to help you deliver amazing customer experiences.

Without wishing to blow our horn too much, here’s what we are here to help you deliver:

  • Your targets, results and goals for commercial, customer and long-term gains
  • Your omnichannel strategy and implementation
  • Guidance on best practice to maximize value
  • Translation of complex data-driven methods into actionable insight
  • Smooth processes through cross-functional knowledge and team alignment

While our initial aim is to help you realize first value as soon as possible, our eyes are always on the longer-term prize – your KPIs and goals for sustainable growth.

Commercial impact

We judge our success by ensuring that what we deliver translates to improved conversion rates, greater basket sizes and incremental spend.

Customer experience

We help you to drive NPS by delivering the best experience possible for the changing needs of your customers.

Long-term value

We ensure that the halo effect we help you deliver to your customers continues to drive long-term loyalty to your brand.

Talk to one of our experts

Want to learn more on how you can deliver a smarter shopping experience?

Let’s talk

Hear all about us

Excuse us while we blush a little, but here are some nice words about us from our retail partners.

"Spoon Guru has had a really positive, demonstrable impact on our online grocery business"
Alessandra Bellini
Chief Customer Officer
"We want to make it easy for customers to shop with us online and help them make the right food choices. Adding the Spoon Guru technology to Tesco.com is another help for customers… it makes a big difference to those with specific diets and tastes"
Alessandra Bellini
Chief Customer Officer
"At Woolworths, we’re working towards a better tomorrow, and that includes making it easier for our customers to make choices that benefit their wellbeing. With our innovative Healthier Options tool, customers can quickly and simply consider more nutritious alternatives, while still enjoying the food they love. We know small changes add up, so opting for a healthier version of your regular afternoon snack or lunch box staple has the potential to make a difference."
Stevie Wring
Head of Nutrition and Health
"We made major steps within Albert Heijn about communicating Health, Diet & Lifestyle – online with filters, search and front of pack icons, & in-store mainly with Vegan flat-cards. Spoon Guru really speed up this process by enriching our data and sharing knowledge"
Viktor Bos
Data Manager
"During integration phase of Spoon Guru’s Healthy Little Swaps API to Tesco’s Global Recommendations Services API, Spoon Guru team have shown the highest level of professionalism while complying fully with the Tesco’s strict API latency and functional requirements at a high standard and delivering the full API handshake and service launch at minimum development costs on Tesco side with no delays. This is one of the smoothest service integrations we have ever had with a trusted third party"
Saied Abedi
Principal Product Manager